PRC Blog

CMS Mode Adjustments will dial up better adjusted scores for phone surveys

March 27, 2017

For the first time in 10 years, CMS (the Centers for Medicare & Medicaid Services) is changing how it calculates Mode Adjustments — the adjustments CMS makes to HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores to account for differences in the mix of patients being surveyed and the survey method used to collect data from those patients. That's good news for hospitals surveying patients by phone.

The Mode Adjustment announcement headlined the annual CMS-sponsored HCAHPS Vendor Update Training that PRC's HCAHPS Project Team attended March 1. Also announced were minor changes to .xml file specifications, guidelines for hospital studies conducted in conjunction with HCAHPS, and trends in response rates.

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Key Drivers of Excellence: What are they?

March 21, 2017


Key Drivers of Excellence: What are they?

With Nancy Miller, PRC EasyView® Support and Education Specialist

Trying to increase your HCAHPS and PRC Loyalty scores? Begin by focusing on PRC's Key Drivers of Excellence®, and you'll end up where you want to be. This on-demand webcast is available only to PRC clients, who will need their EasyView® credentials to replay the video. To view the webcast and participate in the Q&A via email, just logon to PRC EasyView.com® and click on Key Drivers of Excellence® in the image carousel.

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts

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What is your Word? Sparking conversations that heal and transform patients

February 21, 2017

Words have the power to heal by giving patients a voice that connects them with their caregivers and, just as importantly, to their own inner reserves of strength. 

Three years ago, Kathy Curtis began asking patients to tell her THE ONE WORD that meant the most to them. As a healing artist, Kathy would then create a visual representation of that word which she would leave behind as a reminder. So far, Kathy has enriched the vocabulary of patient experience with nearly 1,300 words that have led to intimate conversations and transformative moments for nearly 1,300 patients.

Say the Word, and start the healing

Kathy Curtis, of Kathy Curtis Ink, has created a healing arts program that can not only help alleviate physical and emotional pain, but also can give patients the chance to be seen and heard. Through their stories, Kathy shares insights about: 

  1. Improving the patient experience
  2. Nurturing an environment of compassion
  3. Alleviating caregiver burnout by creating more satisfying connections with patients

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts

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Going beyond HCAHPS to improve the patient experience

February 09, 2017

Over time, the healthcare industry has come to equate patient experience with HCAHPS, observes William Maples, M.D., Chief Medical Officer of Professional Research Consultants, Inc., (PRC). "In doing so, we have departed from a richer assessment of how patients actually experience care. We're missing part of the story," he argues in a recent article in Hospitals & Health Networks Magazine online. Improving patient experience means going beyond HCAHPS (the Hospital Consumer Assessment of Healthcare Providers and Systems Survey) to find better ways to measure and understand how patients think and feel about the care they receive.  

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Here's how CMS calculates the Overall Hospital Rating

February 06, 2017

In July 2016, a new star was born when CMS (The Centers for Medicare & Medicaid Services) added the Overall Hospital Quality Star Rating to its Hospital Compare website. According to CMS, star ratings make it easier for healthcare consumers to compare hospitals by assigning more stars to hospitals that have achieved higher scores on the 11 dimensions measured by the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey.

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Case Study: McLeod Health reboots rounding and raises ratings

January 31, 2017

Sometimes when you look in the mirror, what you see doesn't seem to reflect the person — or organization — you really are. Early in 2016, McLeod Health took a long, hard look at its scores on the Hospital Consumer Assessment of Healthcare Providers and Systems (HCAHPS) Survey and didn't like what it saw. It was at or above goal in only two of eight dimensions. 

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Improve Quality of Care and Patient Experience through Employee Engagement

January 25, 2017

Improve Quality of Care and Patient Experience through Employee Engagement

Engaged employees drive improvements in the quality of care and the patient experience

See how one emergency department applied strategic engagement techniques to inspire employees to take their game to the next level.   

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts

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Let EasyView put you in the ‘Drivers’ seat

January 20, 2017

It’s not just about how much data you collect. To be sure, when you partner with Professional Research Consultants, Inc., (PRC), you’ll get plenty of great data and a wealth of insights that truly reflect the quality of care you provide. So, what is it about?

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Tags: PRCEasyView

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Getting to Know Us: Cheraw's Journey to Service Excellence

January 12, 2017

January 11, 2017

 

Going back to the basics of bedside shift reporting pays off for McLeod Health Cheraw

When Community Health System opted not to renew its operating lease for the hospital on Chesterfield Highway in Cheraw, South Carolina, morale and scores languished. But only until the Cheraw hospital joined McLeod Health in the summer of 2015.

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts

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OAS CAHPS Update 2016

December 08, 2016

December 7, 2016  |  1 p.m. – 1:30 p.m. (CST)

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts

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