PRC Blog

CMS will publish Hospice Quality Reporting Program data in Summer 2017

May 15, 2017

In its proposed rule dated May 3, 2017, CMS outlined plans for the launch of its CMS Hospice Compare website. 

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Tags: patient experience

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Mindfulness in Healthcare

May 15, 2017


May 12, 2017 at  1p.m. Central Time 

A recent Mayo Clinic study shows that more than 50% of physicians have experienced at least one symptom of burnout, including emotional exhaustion, depersonalization and feeling a lack of personal accomplishment. That's no way to live. And it's certainly not part of the prescription for optimizing the patient experience.

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts

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Snapshots: What Have You Been Missing?

May 11, 2017


Let EasyView® Snapshots help you focus on the big picture to drive meaningful performance improvement.

You use PRCEasyView.com® all the time. But are you making the most of EasyView®applications that can add depth to your data and perspective to your analyses? 

In this webcast, Nancy Miller, PRCEasyView®Support and Education Specialist, shares practical tips and insights into EasyView's incredibly intuitive EasyView® application, which can make it a snap to get the most out of your data — and your team. 

During her presentation, Nancy helps you step back, take a deep breath and look at Snapshots with fresh eyes. Whether you use Snapshots regularly or aren't sure where to begin, Nancy walks you through the application's capabilities and helps you better understand how it can breathe life into your data and refresh your approach to performance improvement.

  1. Essentially, Snapshots is a graphing tool that enables you to look at responses to specific questions — questions that are not  Key Drivers® but that still offer insights into the factors that influence organizational performance and patient perceptions. 
  2. Snapshots makes it easy to group data in a number of different ways: by time period, unit, provider, time spent in the ER, overall quality of care — and more.
  3. How you apply Snapshots is the key. Segmenting data by time period, for example, can help you identify and track the things that are having a positive impact on patients. 
  4. Using Snapshots to pinpoint areas of strength and weakness can help make team members accountable and know where and how they need to improve. 
Snapshots is another EasyView® application that can make it easier to see the big picture about what's  most important to your patients and where you can really make a difference.

About Our Presenter

Nancy Miller, PRC EasyView® Support and Education Specialist 

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts

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What is important to healthcare consumers?

May 05, 2017

Today’s healthcare environment is more unpredictable and uncertain than ever. So it’s only natural that consumers would like to take matters into their own hands. They want control, and the choices they’re making about where and how to receive care speak volumes. Their voices are coming through loud and clear in PRC’s 2017 National Consumer Study.

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Tags: Consumer & Brand

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CMS issues FFY2020 rule proposal for VBP, explores Communication about Pain dimension

May 02, 2017

On April 28, 2017, CMS (the Centers for Medicare and Medicaid Services) published the next proposed rule for the Hospital Inpatient Prospective Payment System to address Federal Fiscal Year 2020. As expected, many of the proposals for the next payment year/performance period are consistent with existing program features.

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Tags: patient experience

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ED CAHPS Update with Jan Gnida

April 27, 2017

PRC piloted the current version of CMS' ED-CAHPS survey. Wanna see what we learned?

To get a better idea of ED experiences from the patient’s perspective, CMS has been working toward an ED-CAHPS survey. On April 27, we offered an update.  

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts

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Improving Patient Experience through Values Integration

April 13, 2017


With Desiree Bryan, Signature Service Specialist & Patrick Pendleton, Senior Talent Development Specialist at Mercy Fort Smith

Take a peek behind the curtain of most top-performing organizations, and you're likely to see pretty much the same thing: a culture of excellence that aligns and engages caregivers, patients and families in the healing process. That's certainly the case at Mercy Hospital in Fort Smith, Arkansas, a 336-bed acute care hospital with a history of providing compassionate care to everyone who needs it.

About a year-and-a-half ago, Mercy Fort Smith embarked on a journey to deepen caregivers' engagement with the foundational elements of their rich organizational heritage and culture. Team members also set out to spur broader participation and involvement in strengthening the Mercy experience — the qualities of patient interactions that make the experience unique and ensure that everyone keeps faith with Mercy's mission.

Understanding that a strong, intentionally designed organizational culture is critical to driving change and achieving goals, Mercy Fort Smith focused on engineering a cultural transformation that would improve caregiver engagement, patient safety, the quality of care and the overall patient experience. Key to to the entire process was the introduction of the hospital's Values Integration Council.

Join Desiree Bryan and Patrick Pendleton as they explore how Mercy Fort Smith used its Values Integration Council to:

  1. Leverage caregivers' intrinsic motivation
  2. Adopt Lean methodologies
  3. Align teams with strategic goals tied to Mercy's Mission, Vision and Values
  4. Enable caregivers to provide differentiated patient experiences faithful to Mercy's Mission 
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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts, patient experience, culture, Mercy Health, Desiree Bryan, Patrick Pendleton

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Population Health Is Here to Stay: Optimize Your CHNA and Implementation Strategies

April 07, 2017

April 6, 2017, 1 p.m., Central Time, with Bruce Lockwood, Director, Community Health, PRC, and Debra A. Thompson, MBA, President, Strategy Solutions

A lot of people are asking, “What will happen if Congress eliminates the part of the Internal Revenue Code that requires nonprofit hospitals to conduct Community Health Needs Assessments (CHNAs) if it repeals the Affordable Care Act (ACA, aka Obamacare)?" 

Well, even if Obamacare goes away, population health is, in all likelihood, here to stay, at least in the foreseeable future. In fact, the "macroeconomic” train that is shifting the health care industry from volume-based to value-based care will continue down the track, accelerating the organizational transformation needed to provide better, more efficient and integrated care to patients and communities.

This webcast offers insights into the reasons we expect IRS scrutiny to continue, regardless of what happens with the ACA. The presenters offer practical ideas to maximize the return on investment achieved from your CHNA and implementation strategies. While many organizations are struggling to identify and develop the data systems to measure the outcomes and impact of their CHNAs, recognizing your CHNA as a strategic tool through which important strategic questions can be asked and answered is a critical success factor.
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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts, Debra Thompson

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Complement technological touch points with the human touch

March 29, 2017

In a recent commentary for the Children's Hospital Association, William Maples, M.D., Executive Director of The Institute for Healthcare Excellence (IHE) and Chief Medical Officer at Professional Research Consultants, Inc., notes that new tools, apps and a glut of gadgets and devices are designed to connect caregivers to their patients. But is all this technology really improving patient care? 

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Tags: communication in healthcare

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CMS Mode Adjustments will dial up better adjusted scores for phone surveys

March 27, 2017

For the first time in 10 years, CMS (the Centers for Medicare & Medicaid Services) is changing how it calculates Mode Adjustments — the adjustments CMS makes to HCAHPS (Hospital Consumer Assessment of Healthcare Providers and Systems) scores to account for differences in the mix of patients being surveyed and the survey method used to collect data from those patients. That's good news for hospitals surveying patients by phone.

The Mode Adjustment announcement headlined the annual CMS-sponsored HCAHPS Vendor Update Training that PRC's HCAHPS Project Team attended March 1. Also announced were minor changes to .xml file specifications, guidelines for hospital studies conducted in conjunction with HCAHPS, and trends in response rates.

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