PRC Blog

Improve Quality of Care and Patient Experience through Employee Engagement

January 25, 2017

Improve Quality of Care and Patient Experience through Employee Engagement

Engaged employees drive improvements in the quality of care and the patient experience

See how one emergency department applied strategic engagement techniques to inspire employees to take their game to the next level.   

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Getting to Know Us: Cheraw's Journey to Service Excellence

January 12, 2017

January 11, 2017

 

Going back to the basics of bedside shift reporting pays off for McLeod Health Cheraw

When Community Health System opted not to renew its operating lease for the hospital on Chesterfield Highway in Cheraw, South Carolina, morale and scores languished. But only until the Cheraw hospital joined McLeod Health in the summer of 2015.

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OAS CAHPS Update 2016

December 08, 2016

December 7, 2016  |  1 p.m. – 1:30 p.m. (CST)

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Achieving Excellence Through Teamwork

November 17, 2016

 

November 15, 2016  |  1 p.m. (CST)

Focus on Key Driver® drives quality improvements at Morris Hospital's DRC

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I am the Patient Experience Fair

October 26, 2016

October 25, 2016  |  1:00 PM (CT)

Two years ago, the Patient Experience team at St. Vincent's HealthCare in Jacksonville, Florida, was captivated by The Beryl Institute's "I am the Patient Experience" movement. Recognizing a real opportunity to make a difference in the lives of the patients and families they serve, the team developed a strategy to empower every St. Vincent's employee to own the patient experience. No matter where they work or what they do, every associate is accountable for delivering the best possible patient experience.

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Growing Pains: Engaging in the Patient Experience

October 13, 2016

Two years ago, patients rated the Overall Quality of Care at Aspirus Langlade Pain Clinic in Antigo, Wisconsin, at 42% Excellent. By the end of calendar 2015, that metric had skyrocketed to 62% Excellent. So, how did the Patient Experience team engineer a 20-point, 48% increase in Percent Excellent in one short year? Hear three key players in the turnaround share their secrets in this insightful October 12 webcast.

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Physician Burnout in America

September 20, 2016

Learn how to manage burnout and restore joy and purpose to the practice of medicine

The need is critical. The Affordable Care Act is increasing access to healthcare. Ten thousand Baby Boomers are becoming seniors every single day. At the same time, the physician workforce is decreasing.

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PX Measurement for Medical Groups: Evaluate and Plan, 2016-2017

September 08, 2016

Why settle for a single snapshot? Get the big picture with a strategic, ongoing survey 

Both the CAHPS (Consumer Assessment of Healthcare Providers and Systems) for ACOs (Accountable Care Organizations) and the CAHPS for PQRS (Physician Quality Reporting System) serve the purpose they were designed to serve. Based on how your healthcare organization is configured, they offer a snapshot of your performance at a particular point in time.

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CAHPS for PQRS 2016

August 25, 2016

CAHPS for PQRS Webcast

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Tags: CAHPS, Webcast, webinar, Webcasts On Demand, Jan Gnida, Webcast On Demand, ACOs, Webcasts, CAHPS for ACOs

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CAHPS for ACOs 2016

August 11, 2016

Let PRC make CAHPS for ACOs easy as A, B, C

PRC knows the ABCs of CAHPS for ACOs. And that spells R-E-L-I-E-F for Accountable Care Organizations (ACOs) searching for an experienced, CMS-approved survey partner. This year's deadline for submitting online vendor authorizations to the Centers for Medicare & Medicaid Services (CMS) is September 20.

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Tags: CAHPS, Webcast, webinar, Webcasts On Demand, Jan Gnida, Webcast On Demand, ACOs, Webcasts, CAHPS for ACOs

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