PRC Blog

Key Drivers of Excellence: What are they?

March 21, 2017


Key Drivers of Excellence: What are they?

With Nancy Miller, PRC EasyView® Support and Education Specialist

Trying to increase your HCAHPS and PRC Loyalty scores? Begin by focusing on PRC's Key Drivers of Excellence®, and you'll end up where you want to be. This on-demand webcast is available only to PRC clients, who will need their EasyView® credentials to replay the video. To view the webcast and participate in the Q&A via email, just logon to PRC EasyView.com® and click on Key Drivers of Excellence® in the image carousel.

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What is your Word? Sparking conversations that heal and transform patients

February 21, 2017

Words have the power to heal by giving patients a voice that connects them with their caregivers and, just as importantly, to their own inner reserves of strength. 

Three years ago, Kathy Curtis began asking patients to tell her THE ONE WORD that meant the most to them. As a healing artist, Kathy would then create a visual representation of that word which she would leave behind as a reminder. So far, Kathy has enriched the vocabulary of patient experience with nearly 1,300 words that have led to intimate conversations and transformative moments for nearly 1,300 patients.

Say the Word, and start the healing

Kathy Curtis, of Kathy Curtis Ink, has created a healing arts program that can not only help alleviate physical and emotional pain, but also can give patients the chance to be seen and heard. Through their stories, Kathy shares insights about: 

  1. Improving the patient experience
  2. Nurturing an environment of compassion
  3. Alleviating caregiver burnout by creating more satisfying connections with patients

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Improve Quality of Care and Patient Experience through Employee Engagement

January 25, 2017

Improve Quality of Care and Patient Experience through Employee Engagement

Engaged employees drive improvements in the quality of care and the patient experience

See how one emergency department applied strategic engagement techniques to inspire employees to take their game to the next level.   

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Getting to Know Us: Cheraw's Journey to Service Excellence

January 12, 2017

January 11, 2017

 

Going back to the basics of bedside shift reporting pays off for McLeod Health Cheraw

When Community Health System opted not to renew its operating lease for the hospital on Chesterfield Highway in Cheraw, South Carolina, morale and scores languished. But only until the Cheraw hospital joined McLeod Health in the summer of 2015.

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OAS CAHPS Update 2016

December 08, 2016

December 7, 2016  |  1 p.m. – 1:30 p.m. (CST)

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Achieving Excellence Through Teamwork

November 17, 2016

 

November 15, 2016  |  1 p.m. (CST)

Focus on Key Driver® drives quality improvements at Morris Hospital's DRC

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I am the Patient Experience Fair

October 26, 2016

October 25, 2016  |  1:00 PM (CT)

Two years ago, the Patient Experience team at St. Vincent's HealthCare in Jacksonville, Florida, was captivated by The Beryl Institute's "I am the Patient Experience" movement. Recognizing a real opportunity to make a difference in the lives of the patients and families they serve, the team developed a strategy to empower every St. Vincent's employee to own the patient experience. No matter where they work or what they do, every associate is accountable for delivering the best possible patient experience.

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Growing Pains: Engaging in the Patient Experience

October 13, 2016

Two years ago, patients rated the Overall Quality of Care at Aspirus Langlade Pain Clinic in Antigo, Wisconsin, at 42% Excellent. By the end of calendar 2015, that metric had skyrocketed to 62% Excellent. So, how did the Patient Experience team engineer a 20-point, 48% increase in Percent Excellent in one short year? Hear three key players in the turnaround share their secrets in this insightful October 12 webcast.

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Physician Burnout in America

September 20, 2016

Learn how to manage burnout and restore joy and purpose to the practice of medicine

The need is critical. The Affordable Care Act is increasing access to healthcare. Ten thousand Baby Boomers are becoming seniors every single day. At the same time, the physician workforce is decreasing.

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PX Measurement for Medical Groups: Evaluate and Plan, 2016-2017

September 08, 2016

Why settle for a single snapshot? Get the big picture with a strategic, ongoing survey 

Both the CAHPS (Consumer Assessment of Healthcare Providers and Systems) for ACOs (Accountable Care Organizations) and the CAHPS for PQRS (Physician Quality Reporting System) serve the purpose they were designed to serve. Based on how your healthcare organization is configured, they offer a snapshot of your performance at a particular point in time.

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