PRC Blog

Mindfulness in Healthcare

May 15, 2017


May 12, 2017 at  1p.m. Central Time 

A recent Mayo Clinic study shows that more than 50% of physicians have experienced at least one symptom of burnout, including emotional exhaustion, depersonalization and feeling a lack of personal accomplishment. That's no way to live. And it's certainly not part of the prescription for optimizing the patient experience.

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Snapshots: What Have You Been Missing?

May 11, 2017


Let EasyView® Snapshots help you focus on the big picture to drive meaningful performance improvement.

You use PRCEasyView.com® all the time. But are you making the most of EasyView®applications that can add depth to your data and perspective to your analyses? 

In this webcast, Nancy Miller, PRCEasyView®Support and Education Specialist, shares practical tips and insights into EasyView's incredibly intuitive EasyView® application, which can make it a snap to get the most out of your data — and your team. 

During her presentation, Nancy helps you step back, take a deep breath and look at Snapshots with fresh eyes. Whether you use Snapshots regularly or aren't sure where to begin, Nancy walks you through the application's capabilities and helps you better understand how it can breathe life into your data and refresh your approach to performance improvement.

  1. Essentially, Snapshots is a graphing tool that enables you to look at responses to specific questions — questions that are not  Key Drivers® but that still offer insights into the factors that influence organizational performance and patient perceptions. 
  2. Snapshots makes it easy to group data in a number of different ways: by time period, unit, provider, time spent in the ER, overall quality of care — and more.
  3. How you apply Snapshots is the key. Segmenting data by time period, for example, can help you identify and track the things that are having a positive impact on patients. 
  4. Using Snapshots to pinpoint areas of strength and weakness can help make team members accountable and know where and how they need to improve. 
Snapshots is another EasyView® application that can make it easier to see the big picture about what's  most important to your patients and where you can really make a difference.

About Our Presenter

Nancy Miller, PRC EasyView® Support and Education Specialist 

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ED CAHPS Update with Jan Gnida

April 27, 2017

PRC piloted the current version of CMS' ED-CAHPS survey. Wanna see what we learned?

To get a better idea of ED experiences from the patient’s perspective, CMS has been working toward an ED-CAHPS survey. On April 27, we offered an update.  

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Improving Patient Experience through Values Integration

April 13, 2017


With Desiree Bryan, Signature Service Specialist & Patrick Pendleton, Senior Talent Development Specialist at Mercy Fort Smith

Take a peek behind the curtain of most top-performing organizations, and you're likely to see pretty much the same thing: a culture of excellence that aligns and engages caregivers, patients and families in the healing process. That's certainly the case at Mercy Hospital in Fort Smith, Arkansas, a 336-bed acute care hospital with a history of providing compassionate care to everyone who needs it.

About a year-and-a-half ago, Mercy Fort Smith embarked on a journey to deepen caregivers' engagement with the foundational elements of their rich organizational heritage and culture. Team members also set out to spur broader participation and involvement in strengthening the Mercy experience — the qualities of patient interactions that make the experience unique and ensure that everyone keeps faith with Mercy's mission.

Understanding that a strong, intentionally designed organizational culture is critical to driving change and achieving goals, Mercy Fort Smith focused on engineering a cultural transformation that would improve caregiver engagement, patient safety, the quality of care and the overall patient experience. Key to to the entire process was the introduction of the hospital's Values Integration Council.

Join Desiree Bryan and Patrick Pendleton as they explore how Mercy Fort Smith used its Values Integration Council to:

  1. Leverage caregivers' intrinsic motivation
  2. Adopt Lean methodologies
  3. Align teams with strategic goals tied to Mercy's Mission, Vision and Values
  4. Enable caregivers to provide differentiated patient experiences faithful to Mercy's Mission 
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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts, patient experience, culture, Mercy Health, Desiree Bryan, Patrick Pendleton

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Population Health Is Here to Stay: Optimize Your CHNA and Implementation Strategies

April 07, 2017

April 6, 2017, 1 p.m., Central Time, with Bruce Lockwood, Director, Community Health, PRC, and Debra A. Thompson, MBA, President, Strategy Solutions

A lot of people are asking, “What will happen if Congress eliminates the part of the Internal Revenue Code that requires nonprofit hospitals to conduct Community Health Needs Assessments (CHNAs) if it repeals the Affordable Care Act (ACA, aka Obamacare)?" 

Well, even if Obamacare goes away, population health is, in all likelihood, here to stay, at least in the foreseeable future. In fact, the "macroeconomic” train that is shifting the health care industry from volume-based to value-based care will continue down the track, accelerating the organizational transformation needed to provide better, more efficient and integrated care to patients and communities.

This webcast offers insights into the reasons we expect IRS scrutiny to continue, regardless of what happens with the ACA. The presenters offer practical ideas to maximize the return on investment achieved from your CHNA and implementation strategies. While many organizations are struggling to identify and develop the data systems to measure the outcomes and impact of their CHNAs, recognizing your CHNA as a strategic tool through which important strategic questions can be asked and answered is a critical success factor.
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Key Drivers of Excellence: What are they?

March 21, 2017


Key Drivers of Excellence: What are they?

With Nancy Miller, PRC EasyView® Support and Education Specialist

Trying to increase your HCAHPS and PRC Loyalty scores? Begin by focusing on PRC's Key Drivers of Excellence®, and you'll end up where you want to be. This on-demand webcast is available only to PRC clients, who will need their EasyView® credentials to replay the video. To view the webcast and participate in the Q&A via email, just logon to PRC EasyView.com® and click on Key Drivers of Excellence® in the image carousel.

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts, PRCEasyView, Key Drivers

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What is your Word? Sparking conversations that heal and transform patients

February 21, 2017

Words have the power to heal by giving patients a voice that connects them with their caregivers and, just as importantly, to their own inner reserves of strength. 

Three years ago, Kathy Curtis began asking patients to tell her THE ONE WORD that meant the most to them. As a healing artist, Kathy would then create a visual representation of that word which she would leave behind as a reminder. So far, Kathy has enriched the vocabulary of patient experience with nearly 1,300 words that have led to intimate conversations and transformative moments for nearly 1,300 patients.

Say the Word, and start the healing

Kathy Curtis, of Kathy Curtis Ink, has created a healing arts program that can not only help alleviate physical and emotional pain, but also can give patients the chance to be seen and heard. Through their stories, Kathy shares insights about: 

  1. Improving the patient experience
  2. Nurturing an environment of compassion
  3. Alleviating caregiver burnout by creating more satisfying connections with patients

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Improve Quality of Care and Patient Experience through Employee Engagement

January 25, 2017

Improve Quality of Care and Patient Experience through Employee Engagement

Engaged employees drive improvements in the quality of care and the patient experience

See how one emergency department applied strategic engagement techniques to inspire employees to take their game to the next level.   

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts, patient experience, Employee Engagement, Essentia Health Fargo

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Getting to Know Us: Cheraw's Journey to Service Excellence

January 12, 2017

January 11, 2017

 

Going back to the basics of bedside shift reporting pays off for McLeod Health Cheraw

When Community Health System opted not to renew its operating lease for the hospital on Chesterfield Highway in Cheraw, South Carolina, morale and scores languished. But only until the Cheraw hospital joined McLeod Health in the summer of 2015.

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Tags: Webcast, webinar, Webcasts On Demand, Webcast On Demand, Webcasts, patient experience, McLeod Health Cheraw, bedside shift reports

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OAS CAHPS Update 2016

December 08, 2016

December 7, 2016  |  1 p.m. – 1:30 p.m. (CST)

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Tags: CAHPS, Webcast, CMS, webinar, Webcasts On Demand, Jan Gnida, Webcast On Demand, Webcasts, OAS CAHPS, PRC

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